Rating:
(16 reviews)
Author: Hugh Beyer
ISBN : 1558604111
New from $71.38
Format: PDF, EPUB
Download electronic versions of selected books Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) [Paperback] Free Download for everyone book 4shared, mediafire, hotfile, and mirror link
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
Download latest books on mediafire and other links compilation Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) [Paperback] Free Download
- Series: Interactive Technologies
- Paperback: 496 pages
- Publisher: Morgan Kaufmann; 1 edition (September 15, 1997)
- Language: English
- ISBN-10: 1558604111
- ISBN-13: 978-1558604117
- Product Dimensions: 1 x 7.3 x 9.1 inches
- Shipping Weight: 1.9 pounds (View shipping rates and policies)
Contextual Design: Defining Customer-Centered Systems Free Download
I've been searching all over for good guides to the *process* of human-centered design as opposed to the techniques for good UI: This book is excellent on two counts
1. The principles and methods you advocate
2. The lack of competition, but this doesn't distract from the quality of the book.
There are lots of books on how to do UI, but they all concentrate upon the widgets. This is the only one I have seen that really tells you how to go out and collect customer data, and then, what to do about it. I also like the way it deals with UI design -- do it only after the analysis -- resist the temptation to start the design too soon.
I have to admit that it's taken me a long time to read this book. Every few pages, my brain filled with ideas as to how I could use the info in my organization!
Make sure you finish reading a section before you try to apply it. The authors do a good job of starting at a higher level, then going into more detail in following chapters. You need this detail before you go on to the next section. This is not a theoretical book; the authors have been using these techniques for years to design real, complex products. It resonates well with my experiences in software user interface design.
If you design products intended to be used by humans, you NEED this book. If everyone read this book and even *tried* to follow its principles, the products we buy and use would be vastly improved. Save the world; buy it today!
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